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Archived: Donness Nursing Home Inadequate

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Inspection report

Date of Inspection: 19 September 2013
Date of Publication: 15 October 2013
Inspection Report published 15 October 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

so that they could do their work safely and effectively. The provider wrote to us and told us the arrangements for improvement.

We spoke to eight care workers who were attending a staff meeting. The provider might find it useful to note that previous meetings were not recorded and so staff that had not attended did not have a record of those meetings. Staff told us that they were receiving regular training and supervision. They thought that they received "enough" training. Two recently recruited care workers confirmed that they had been able to shadow an experienced worker for two weeks before working alone. They said their induction had equipped them for their work and they felt very supported and able to ask for advice.

We spoke to a senior care worker who organised training at the home. Following our previous inspection they had organised a training file for each staff member. We looked at those files and saw certificates relating to the staff’s recent training. They had also arranged for all existing staff, who did not have qualifications in care, to complete a nationally recognised induction training so that core knowledge in their work would be refreshed. We were told that six of the 15 care workers at the home were currently taking recognised qualifications in care.

We asked the registered manager what arrangements they had for ensuring that staff training would not be missed and was effective. They told us that each January a list was completed of the mandatory training required for the year. Those training arrangements were then made; we saw the dates listed for the training. We saw that staff signed to confirm when they had attended such training so the registered manager would know who had not attended. We were also told of training associated with conditions relating to people's individual health needs, such as dementia awareness and wound care, so that those staff could be more effective and safe when providing care.

We saw records of staff supervision, with the staff’s line manager and observing staff working, to check their competence and meeting with them individually to give feedback on their performance and discuss training needs. People told us that they thought staff knew what they were doing. One said, "The staff are nice.” Another said, "The staff are excellent. They really look after you."