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Archived: Donness Nursing Home Inadequate

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Inspection report

Date of Inspection: 19 September 2013
Date of Publication: 15 October 2013
Inspection Report published 15 October 2013 PDF


Inspection carried out on 19 September 2013

During an inspection looking at part of the service

We looked closely at the care of four people who used the service and also spoke to one visiting family. We observed staff providing care and support to people. We spoke to staff.

People told us, �They look after me very well�; �Good staff here. Well organised� and �It�s lovely; when you ring the bell the carer will answer it.�

Work towards ensuring people consented to their care and treatment had not adequately led to consistent or properly documented evidence that their consent was always sought and recorded. This meant that people might not always be at the centre of their care arrangements.

People's care and welfare needs were being met by competent, knowledgeable, kind and thoughtful staff.

People benefitted from staff whose training needs were being better organised and completed. We were told, "The staff are excellent. They really look after you� and �The staff are nice.�

Service improvements were evident, such as risk better managed, an example being accident monitoring. People confirmed that any concern would be dealt with promptly by the registered manager. One person told us, "(The Matron) is very good. Any ideas you have got - they listen."

Two staff said that record keeping had improved and we saw that care and medication records were detailed, complete and available to inform staff and monitor people's care. Improved record keeping protected people from unsafe or unsuitable care.