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Inspection report

Date of Inspection: 17 February 2012
Date of Publication: 14 March 2012
Inspection Report published 14 March 2012 PDF | 50.08 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 17/02/2012 and observed how people were being cared for.

Our judgement

The provider is compliant with this outcome. Arrangements are in place to ensure people using the service experience safe and appropriate care and support.

User experience

People that we spoke with told us they were happy with the support they received. They knew who to speak to if they had any concerns.

Other evidence

We looked at records for two people supported by the service, and found clear information about their needs, preferred routines, likes and dislikes. There were clear references to corresponding risk assessments and separate health care records. Photographs had been included in the plans we saw, to make the information more accessible and meaningful.

A separate audit tool had also been developed to ensure plans were being reviewed on a regular basis, and routine health care appointments for people were not overlooked.

One person living in the home had significant healthcare needs. The person's care plan had been updated on a regular basis to include information about the person's changing needs, and staff that we spoke with demonstrated that they understood these needs well. Relevant external professional support had also been sought to ensure the person's welfare was protected and all their needs met.

Most people living in the home were attending regular external day care activities during the week. One person had chosen to withdraw from day time activities and was choosing to stay at home instead. Arrangements had been made to support this decision and to provide the person with alternative activities and stimulation.

Contact with families and friends was encouraged. Records showed for example that families were involved in decision making processes affecting people living in the home, and some family members had provided support with social outings.