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Archived: Hereford Floating Support Service

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Inspection report

Date of Inspection: 23, 25 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF


Inspection carried out on 23, 25 January 2013

During an inspection in response to concerns

In this report the name of a registered manager appears who was not in post at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

We met people who used the service and some of the staff who supported them. We saw that the relationships between people and the staff were relaxed and that staff treated people with respect. We saw that people were encouraged to make choices. We spoke with a care worker who told us that their training included the importance of treating people as individuals.

We saw that people received the day to day support and healthcare treatment they needed. People's needs were being met but information in their care records had not been kept up to date. There were gaps in the daily care records. This meant they did not provide a full account of the care and support provided.

People received their medicines as prescribed. Their medicines were safely stored but improvements were needed to the record keeping. Steps were already being taken to improve these arrangements.

Appropriate checks were done before new staff started work. This helped to make sure that only people suitable to work with vulnerable adults were employed.

The provider had recognised that improvements were needed at the service. An action plan had been put in place and an interim manager was supporting the current part time manager. We were told that a full time manager was going to be recruited.