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Archived: Totnes Domiciliary Care Service (South Devon Support Service)

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Inspection report

Date of Inspection: 4 September 2012
Date of Publication: 4 October 2012
Inspection Report published 4 October 2012 PDF | 85.46 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People spoken with said they felt safe living at the home and said that they had no concerns for either themselves or their possessions. One person showed us their bedroom and said they liked having a key for their bedroom door. One person said they would speak to their favourite member of staff if they were unhappy or worried about anything.

Steps had been taken to protect people from abuse. Records showed that staff had received training in safeguarding adults. A computer system was in place which monitored when this training had taken place and was due for update. We saw details of the training programme and saw that this included information instructing staff how to make an alert.

Staff had a good knowledge about the different types of abuse and knew how to raise and escalate concerns. They understood the service’s whistle blowing policy and how to use it. Staff told us there were child and adult protection policies available, although we did not request to see these.

We saw that staff were only employed after a full recruitment process which included a criminal records bureau check to show they were suitable to work with vulnerable adults.

Records and receipts showed that there were safe systems for supporting people to manage their finances.