You are here

Archived: Richmond House

All reports

Inspection report

Date of Inspection: 16 November 2012
Date of Publication: 15 December 2012
Inspection Report published 15 December 2012 PDF | 85.7 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 November 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

During our inspection we spoke to the manager and staff. We asked staff if they knew what to do should they witness an incident, or suspect, that a person who lived in the home were being mistreated, abused or neglected. The staff gave descriptive answers which all included reporting to line manager, documenting and if appropriate they would raise an alert to the relevant authorities.

We saw the safeguarding policy was held in the office which all staff had access to. The policy was comprehensive but did not include relevant contact details for the local authority. The manager told us that staff were aware that the contact number for the local authority was in a phone book which was shown to us.

The manager showed us records that confirmed staff had attended training on how to recognise and report any abuse. Training for "Deprivation of Liberty Safeguards" had taken place for two members of staff in 2009. The manager had limited knowledge on this subject and told us they would request training for all of the staff.

Each of the people that lived at Richmond House had an individual locked tin, where their money was stored and these where held in a locked cupboard. Staff supported the people in the home to access the money from their tins in the cupboard.

We saw that the financial records maintained by staff at Richmond House were up to date and accurate. We counted the money held for two people and this corresponded with the records.