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Archived: Royal Mencap Society - 44 Harry Chamberlain Court

All reports

Inspection report

Date of Inspection: 18 June 2012
Date of Publication: 5 July 2012
Inspection Report published 5 July 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider was meeting this standard. People experienced care, treatment and support that met their needs and protected their rights.

User experience

We spoke with all three people living in the service. They told us about what they had planned for their day and they had chosen what they wanted to do. Their activities included going shopping, using public transport and attendance to their day service. This showed that people were provided with the opportunity to participate in activities in the community that interested them. A person showed us the garden and told us that they enjoyed gardening.

One person showed us the car that people used and explained how they paid for mileage when they used it. They said "We all get a letter and it tells us how much we have to pay for the petrol."

Two people agreed for us to look at their care records and they got them from their bedrooms for us to see. They showed us photographs in their care plans. One person explained each of their care records and what they were for. For example they showed us their health action plan and said "This is the book about the doctor." This showed that they understood the information in their care records.

Two people said that they were happy living in the service and that the staff assisted them in all areas of their care where they needed it. We saw that the staff were attentive to people's needs and provided assistance to people when they asked for it.

Other evidence

We saw the care records of two people who used the service which showed that their needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Care plans explained the care and support that people were provided with in their daily living. Daily records identified the support provided to people each day and the staff observations of their well being. Where issues of concern were noted such as with their health care needs appropriate actions were taken to ensure that they were met. People's records held information and outcomes of health care support that people had been provided with.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People's care records seen also held risk assessments which explained how the risks in their daily living were minimised.

We saw the medication administration records (MAR) which showed that people were provided with their medication at the prescribed times. One person administered their medication independently and records were seen which showed that the staff supported them to ensure that this was done safely.