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Archived: Royal Mencap Society - 12 Wales Street Requires improvement

All reports

Inspection report

Date of Inspection: 3 February 2014
Date of Publication: 4 March 2014
Inspection Report published 04 March 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 February 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider has met this regulation. People were cared for by staff that were supported to deliver care and treatment safely and to a generally appropriate standard.

Reasons for our judgement

A person told us that staff knew what they were doing in providing care that met her needs.

A relative informed us that staff appeared to be trained to carry out care tasks.

We asked staff members about the training provided by the service. They said that they had received training in relevant issues such as health and safety, infection control, first aid, medication, fire safety and protecting people from abuse. There was a suggestion that training in computer programs and learning Makaton to better communicate with one person would also help to provide a better service. Management may wish to note that this training may help in delivering a more comprehensive service.

We looked at the staff training matrix. This confirmed that staff had been trained in relevant issues. This included first aid, medication, food hygiene, health and safety, fire safety, keeping people safe and infection control. However, not all staff had received relevant training such as training in epilepsy, dementia, vision impairment and mental capacity. This meant that staff were not fully aware of the effects of people’s conditions. This could have affected the quality of care supplied to people. Management may wish to note that all staff need to receive relevant training so they are fully equipped to deal with any relevant issues. The manager later sent us information that the organisation will provide further training.

We saw evidence that staff had received regular supervision. This meant that staff had been provided with consistent support to ensure people had more chance of receiving a quality service.

We also saw evidence of staff having regular staff meetings. This enabled them to put their views forward and for care practice to be reviewed to ensure people's needs were met.

Staff told us that they received good management support. This helped them provide a quality service to people.