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Archived: Royal Mencap Society - 12 Wales Street Requires improvement

All reports

Inspection report

Date of Inspection: 29 November 2011
Date of Publication: 16 January 2012
Inspection Report published 16 January 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider had systems in place to monitor the quality of care that people received.

User experience

We did not speak with residents about assessing and monitoring the quality of service provision.

Other evidence

There were systems in place to assess and evaluate the quality of service provided by the home.

We were told by the manager that there was a monitoring system on the computer which showed when care records and risk assessments needed to be reviewed and when staff needed updates to training.

We looked at checks carried out on building maintenance and any issues were noted and the date the work was carried out was recorded. We saw that fire safety checks were carried out.

A survey was carried out with relatives of the residents in June 2011 which showed that people were satisfied with the support provided at the home. There were volunteers who visited the residents and one resident in particular to make sure that they were well supported.