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Keychange Charity Rose Lawn Care Home Outstanding

All reports

Inspection report

Date of Inspection: 18 May 2012
Date of Publication: 13 June 2012
Inspection Report published 13 June 2012 PDF

Overview

Inspection carried out on 18 May 2012

During a routine inspection

We visited Rose Lawn on 16 May 2012 from 10-17.00 and briefly on 18 May 2012 to collect further information. On the day of our visit there were 25 people living at the home.

We spent time with seven people who lived at the home and observed care delivery throughout the home and in the communal areas. We spoke to the manager, head of care, administrator, chef and six care staff and looked at records.

Although we saw that staff were caring and had a good rapport with people living at the home we were told that staff were �rushed�, �we have to wait� and �it�s the system that counts�. Some people were independent and able to come and go as they pleased. They said that they enjoyed living there and regularly went out to town or to the sea front. There was some evidence of topical activities going on such as a VE Day supper, shop with Lily, Friends coffee morning and a springtime song show from an external entertainer but we heard that generally there was not much going on. There was an activities co-ordinator who showed lovely rapport with people and was taking people out on a one to one basis. However, there was no regular system showing how each persons� leisure and wellbeing needs were being met.

We looked at three care plans in depth. These were not kept up to date, read thoroughly by staff or easy to identify people�s changing needs from. Staff generally felt that they did their best but that they did not have the information consistently to be able to know whether they were meeting people�s needs at all times.

The building had a high standard of d�cor and was kept clean and well maintained. People living at the home enjoyed visiting the bantham hens, who live outside the front of the home. There was a lovely outdoor patio that looked across the parish church and rugby ground.