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Keychange Charity Rose Lawn Care Home Outstanding

All reports

Inspection report

Date of Inspection: 28 October and 5 November 2013
Date of Publication: 29 November 2013
Inspection Report published 29 November 2013 PDF

Overview

Inspection carried out on 28 October and 5 November 2013

During a routine inspection

For both our visits the registered manager was not present. However we met the interim regional manager who was the registered manager for another home run by the organisation.

We were told of a serious incident that had occurred a few weeks before our visit. Our attention was also drawn to concerns regarding communication that could have consequences about the quality of care provided by Rose Lawn. The interim regional manager told us that the organisation was aware of concerns at Rose Lawn and that the organisation was taking steps to rectify matters.

We also met people who lived at Rose Lawn who spoke positively about the support they received and who told us "We have nothing to compare it with, but I think it's good. I can't think of anything to improve it. Staff are very good, I would say so."