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Keychange Charity Rose Lawn Care Home Outstanding

All reports

Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF

Overview

Inspection carried out on 19 February 2013

During an inspection looking at part of the service

We inspected Rose Lawn to follow up compliance actions made at our last inspection in May 2012. We had received an action plan from the service about how they intended to ensure that they were compliant with the essential standards and regulations. There were 28 people living at the service at the time of the inspection and one vacancy. We spoke with six people living there, the registered manager, Head of Care, four relatives and two care workers. We also toured the home and spent time observing life in the communal areas. We looked at key documents such as staff meeting minutes, care plans and risk assessments.

Care and support was delivered in a kind and respectful way. People told us that they were able to do what they wanted to do. Staff offered drinks to service users and relatives throughout the day were attentive to people�s needs. There had been restructuring of staff roles and documentation which meant that staff had time to assist people in an unhurried way and ensure that they knew how to meet people�s needs. We saw that people were involved in making decisions about their care.

Everyone we spoke with made positive comments about the running of the home and opportunities made available to them. The home regularly monitored the quality of the service. People�s comments included �The staff are so kind and prompt to help; they are always so good and supportive� and from a visitor �I�m so impressed, every time we visit it is so wonderful.�