Roseacre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People told us staff were caring and they had no complaints about their care. Relatives were also complimentary about care staff. Comments included; “I do [think they are caring] in very difficult circumstances, they are marvellous” and “They treat [pronoun] like their own grandparent.”

One person had been allowed to bring their cat with them when they moved into Roseacre. Another person’s relative had a therapy dog and staff encouraged them to visit with the dog as it brought people pleasure.

An external healthcare professional commented, “I have been satisfied on recent visits that care is being delivered with kindness and compassion and that residents are treated well.”

The provider did not always treat people as individuals or make sure people’s care, support and treatment met people’s needs and preferences. They did not always take account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

There was no evidence people’s interests and skills were taken into account when considering how to engage people. One person told us they used to be a dressmaker, loved sewing and would be happy to mend items but had not had an opportunity to do this. A relative commented, “I will talk to them [residents] because they are bored, there is nothing to keep them occupied.” Following the inspection the manager told us they were planning to increase the number and range of activities available.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff encouraged people to do things for themselves where it was safe to do so. Relatives told us independence was promoted. Comments included, “They get [relative] to do certain bits themselves, like helping to lay the tables” and “They have encouraged [pronoun] to start reading again. I have asked who got [pronoun] dressed and they said, ‘I did’, the carers just get the clothes out for [pronoun].”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were quick to respond to people if they requested support. Call bells were answered quickly. One person commented, “They [staff] always come when I use it, always.” Another told us, their needs and wishes would be listened to and staff, “Would know if I was in pain or discomfort.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

A recently employed member of staff told us they had been well supported by managers and the wider staff team. They told us, “There are a couple of staff here that have been here over a year and know people well. I can always ask them for advice.” They confirmed they had completed shadow shifts before starting to work independently.