- Homecare service
Royal Mencap Society - Central Hampshire
Assessment report published 7 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 20 March to 07 May 2026. This was an assessment of all 5 key questions in response to the information we held about the service. The service is a homecare service providing support to adults of all ages living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The service provides support for people with learning disabilities or autistic spectrum disorder. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were supported in accordance with this guidance.
At our last assessment the service was in breach of the legal regulations in relation to safe care and treatment, good governance and the submission of statutory notifications. At this assessment the service had improved sufficiently and is no longer in breach of these regulations.
Audits were in place giving oversight of quality but had not always been effective in identifying all risk and quality issues in the service. Some recruitment practices and policy needed to improve. The provider made available suitable mandatory training for staff, but it was not always clear when or what training staff had completed. Medicines were administered appropriately where required by competent staff.
There was a positive learning culture, where the provider was proactive in seeking feedback and implementing learning to make improvements. People and their relatives knew how to give feedback and were confident the provider took it seriously and acted on it. People were protected and kept safe from abuse. Staff were happy to raise any safety concerns and felt they would be dealt with properly. There were enough staff in place. People and relatives were consulted around how they wished their care to be carried out. Relatives we spoke with had been involved in people’s care and support plans. Staff understood and managed risks related to people’s care. Staff worked with stakeholders involved in people’s care to promote the best outcomes and safe transitions when people moved between services. Staff cared for people with dignity and respect and promoted their independence. People were treated with kindness and compassion and had a good level of consistency in care staff.
Leaders were visible and supportive, helping staff develop in their roles. There was a registered manager in place at the time of the inspection. Staff felt able to give feedback and were treated equally. The provider worked with professionals in the local community to deliver high quality care.
The provider worked to continuously improve the service and ensure good outcomes for people.
They took action in response to our inspection feedback.
People's experience of this service
We spoke with people and relatives of people who used the service to gain feedback about their experience of receiving care from the provider.
People and relatives we spoke with were positive about how staff supported people, telling us they were happy and liked their staff. One person said, “Yes” they felt safe when asked about their staff. Relatives told us, “Staff are absolutely marvellous.”
We were also told people received regular staff. A relative told us, “There is a team of about 7.”
Relatives did not have any concerns about medicines.
Relatives told us they visited their family members regularly. Comments included, “I visit about once a month.”
The provider worked well with other health professionals to get appropriate care and support for the person. Relatives told us staff informed them about appointments or any concerns they had. One said, “All medical appointments are organised. They report back to me.”
Relatives told us staff knew people’s needs well. One relative told us, “They have been his family for 20 years.”
Relatives told us complaints were dealt with well. One relative said, “If I have concerns I discuss it and my concerns are taken into consideration.”
People and relatives told us they were involved in their care plans. One relative said, “I go to meetings (about the care plan).”