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Inspection report

Date of Inspection: 27 June 2014
Date of Publication: 10 July 2014
Inspection Report published 10 July 2014 PDF | 85.66 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 June 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, reviewed information sent to us by commissioners of services and reviewed information sent to us by other authorities. We talked with commissioners of services and talked with other authorities.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We asked the staff who worked in the home about the support they received. They told us they were satisfied with the levels of training they received and that, from time to time, they had formal supervision meetings. Staff told us that they got most benefit from the daily informal discussions they had about people's care. One person told us:

"It is like working in a big family here. I feel I can speak up and I get lots of support. Every day we discuss every person in the home and that is the benefit of working in a small home."

We saw some written evidence to show that staff were given some formal supervision and appraisal. We also saw evidence of on going training, mentoring and reflection of practice. Not all of this was written up but staff gave us lots of examples of how the provider developed her small team. They told us that the provider worked with them on practical tasks, would discuss any practice that she was unhappy with and that her very high standards were well known to everyone in the team.

We saw training records for the service and we saw that every year all staff had specific training. This included moving and handling and health and safety training. Every member of the staff team had done some training on administering medication. We also learned about the provider and some of the staff attending end of life training and other more specialised training sessions. Recently the provider and staff had completed training about enabling people and training which helped them to listen and respond to distress. Several members of staff had completed training with a university about caring for people living with dementia.

We met a small but dedicated staff team who were eager to learn and develop. There had been some recent changes to the team but the home had a core of well trained staff who told us they enjoyed working in a friendly environment. There had been no matters of a disciplinary nature in the home. The staff team showed their commitment and responsiveness throughout the visit.