- Homecare service
MacIntyre Leicester
Assessment report published 11 June 2026
Contents
Ratings
Our view of the service
Date of inspection 27 28 April 2026. The inspection of this location was prompted due to the historic rating. We undertook a comprehensive inspection.
MacIntyre Leicester Lifelong Learning provides personal care for people living in their own tenancies or shared ownership accommodation. The service provides support to autistic people and to people with learning disabilities. At the time of our inspection there were 4 people receiving the regulated activity of personal care. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were actively involved in identifying, understanding and managing risks relating to their health, wellbeing and daily lives. Staff worked closely with people, relatives and professionals to ensure risk assessments were meaningful, personalised and reflective of people’s strengths as well as their support needs, including taking some risks which enhanced their lives
Staff were consistently observed engaging with people in a warm, respectful and person-centred manner. Interactions were relaxed and natural, and people appeared extremely comfortable and confident approaching staff for support. Staff took time to listen, used recognised communication techniques, and adapted their approach to meet individual needs.
Staff supported people to maintain relationships and thrive in activities they enjoyed. This included encouraging social engagement, a focused commitment to community involvement and adapting activities to meet individual abilities.
Leaders consistently promoted a culture of kindness, compassion and inclusion, modelling the behaviours they expected from the team. They understood the needs of people with learning disabilities and autistic people and ensured staff had innovative and dynamic training, guidance and confidence to deliver high-quality care.
The service established and maintained strong links with partners and communities and worked collaboratively with them, which enabled people to receive coordinated, well-informed care, supporting people to maintain social connections, develop new interests and deeply embed a sense of belonging within their local communities.
The service demonstrated an exceptional commitment to continuous learning, innovation and improvement, driven by a strong organisational culture that prioritised reflective practice, co‑production and evidence‑based development. They sourced funding to support regular projects, research and improvement initiatives, ensuring services had access to high‑quality resources and emerging best practice.
The providers values were owned by all staff and this drove inclusive, person centred, adaptable and incredibly kind and effective care.
People's experience of this service
People told us they always felt safe and well supported. They described staff as “friendly”, “funny” and “helpful”. Relatives repeatedly praised the respectful and individualised approach of staff. They told us staff took time to understand what mattered to their family member and supported them in ways that upheld their dignity, independence and identity.
One relative told us, “They treat my family member as if they were their own. The kindness they show is remarkable. […] Absolutely happy wouldn’t change a thing. I have seen them out and about when they haven’t known I’m there and they are so good. They are all very professional and caring I have known most of them for ages we don’t get too much change.” Another said, “Staff know exactly how to support them. They never rush, and they always listen. I know they are following best practice not just good practice, I’d say they can be a benchmark of good practice as far as my family is concerned.”
We observed staff interactions with people to understand people’s experience of the care they received. As some individuals were unable to verbally communicate their views, we relied on observation to assess whether care was delivered in a way that upheld their rights, preferences and wellbeing. During our observations, staff were seen adapting their communication skills to meet the needs of people, including using visual prompts, gestures, simplified language and positive body language to ensure each person could understand, participate and express themselves. It was obvious staff had a deep and embedded understanding of individual’s needs and motivations. People were relaxed, happy and responsive to staff support and interactions.