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Inspection report

Date of Inspection: 16 September 2013
Date of Publication: 22 October 2013
Inspection Report published 22 October 2013 PDF | 72.18 KB

Overview

Inspection carried out on 16 September 2013

During a routine inspection

During our visit we were unable to speak to any of the people using the service as they were out taking part in activities during the day. We spoke to the relatives of some of the people using the service by telephone following our visit.

We saw that the issues previously identified relating to the fire door system, central heating and general maintenance had now been repaired. The communal areas of each flat had been redecorated and the damaged furniture in one of the lounges had been replaced.

The relatives we spoke with confirmed that they were involved in the development and review of the care plans for the people using the service. We saw that the care plans were up to date and a new detailed care plan format was being introduced.

The relatives we spoke with said "I am very happy with the care provided" and "The home provides very high class care". They also said that they were happy with the cleanliness of the rooms and communal areas.