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Inspection report

Date of Inspection: 15 December 2012
Date of Publication: 22 December 2012
Inspection Report published 22 December 2012 PDF

Overview

Inspection carried out on 15 December 2012

During a routine inspection

People were treated with consideration and respect. One person told us, �They are always very kind and friendly.� Another person said, �I like the home very much, they are all very kind.�

People�s care needs were assessed and care and support was provided to meet people�s assessed needs. One person told us, �I think it�s excellent. I am not short of anything I need. If I am I ring the bell and they sort it for me.�

People were not always protected from the risks associated with the management of medicines as appropriate arrangements for the storage and recording were not made.

People were supported and cared for by skilled staff. One person told us, �They look after us well. We couldn�t do without them.�

The quality of the service was regularly assessed and improvements were made as a result. The provider had an annual program of quality monitoring activity including audit and survey.

In this report the registered manager, Natily Berry, appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.