Classic Home Care Services Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.
People’s needs were assessed across a range of physical, mental health, communication and wellbeing areas. The provider increased the person’s care package after they needed support with medicines following a diagnosis.
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Care plans contained guidance for staff about specific health needs and risks, including medicines, blood pressure monitoring, nutrition, weight, pressure care, catheter care, hoisting, falls, mental health and self-neglect. For 1 person, staff were guided to support medicine administration, monitor tablet counts and blood pressure, and discuss medication reviews during care reviews.
 

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.
Records showed staff worked with families, GPs, pharmacies, occupational therapists, physiotherapists, mental health services, community nursing services and safeguarding partners. For example, where people had deteriorating mobility or falls risks, records showed referrals to occupational therapy and physiotherapy, use of walking aids and clearer transfer guidance. One person’s anxiety and mental health care plan included triggers, de-escalation guidance and involvement from mental health services.
 

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.
Care plans showed staff supported people with all assessed needs including nutrition and hydration. One person’s plan included meal planning, batch cooking, monitoring food supplies, encouragement to eat fruit and healthy meals, and weekly weight monitoring. Another person’s care plan focused on maintaining independence, confidence and mental wellbeing after falls and hospital admission.
People were also supported to maintain social contact and take part in activities that mattered to them. Records described people attending church, day centres and community activities, and maintaining relationships with relatives and friends.
 

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.
The provider used recognised tools such as fluid charts to ensure people’s needs, such as nutrition and hydration were met. One relative told us “The staff always make sure [person] has a good meal and a drink by them before they leave.”
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.
The provider considered mental capacity and consent. Some people were assessed as having capacity and had signed care plans or consent to share information. For people who lacked capacity, Lasting Power of Attorney arrangements were recorded and representatives were involved in decisions. Records also showed and people told us, staff sought consent during care and spot checks identified carers sought consent before providing support.