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Archived: Milton House Requires improvement

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Inspection report

Date of Inspection: 19 March 2013
Date of Publication: 3 May 2013
Inspection Report published 3 May 2013 PDF


Inspection carried out on 19 March 2013

During a routine inspection

People's privacy and independence were respected at the service. Care plans were person centred to reflect people's wishes and preferences. We saw risks were identified and measures put in place to reduce likelihood of injury or harm. People had

access to healthcare professionals to help keep them healthy and well. However people's diversity, values and human rights were not consistently respected or promoted.

The people we spoke with said that they were happy with the care and support they had received from the home. People decribed the quality of the care as "good" and "very good."

People who used the service told us that they felt safe and had not seen or suspected any cases of abuse. However we found people were not protected from the risk of abuse because staff lacked knowledge of the home's safeguarding policy and procedure. This meant people could not be assured if they were at risk of abuse staff would take the appropriate action.

People told us staff were able to deliver the right level of care and support. People told us �all the staff know us well here and understand our needs� and �staff are very good at their job.

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.