14 October 2013
During an inspection looking at part of the service
We spoke with four care workers, one supervisor and the manager during our visit. Staff told us they liked working for the agency. One care worker told us, 'It's like working as a family, all the staff are nice.' Another care worker said, 'We offer continuity support and care.' Staff told us they received induction training when they were new and on-going training to keep their skills and knowledge up to date. They felt supported to carry out their role in a caring way.
We looked at the systems in place to ensure that the equipment available to support people was safe to use and regularly maintained. We found records that showed routine checks were carried out.
There were quality assurance processes in place that monitored the service that was provided and the care workers performance to ensure that required standards were met and maintained.
We checked that improvements had been made to record keeping and found that medication records and daily records were up to date and detailed.