- Independent hospital
Claremont Hospital
Assessment report published 1 August 2025
Contents
Ratings - Outpatients
Our view of the service
The main service provided by this hospital was surgery. Where arrangements were the same for outpatients, we have reported findings in the surgery section.
The outpatients department was located on the ground floor and had access to pharmacy and physiotherapy.
Due to the length of time since the last inspection and a change of provider, we commenced an assessment of surgery and outpatients. The on-site assessment was unannounced and was carried out between 22 and 23 April 2025. We assessed 33 quality statements from the safe, effective, caring, responsive and well-led key questions to give the rating.
During the assessment, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service.
Our overall rating for outpatients was good.
People's experience of this service
People were positive about the staff treating them with warmth and kindness and providing effective care and treatment. They told us their care and treatment was person-centred, individual to them and met with their needs and preferences. They said they received appointments quickly and staff were polite and professional, their treatment was explained, and they understood the plan of care.