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Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 16 November 2012
Inspection Report published 16 November 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The provider was meeting this standard.

User experience

People who use the service were not able to comment on this outcome. Relatives we spoke to told us that they had no concerns and felt that the owner and the manager had an open door policy and would be approachable if they did have cause for concern.

Other evidence

The provider responded appropriately to any allegation of abuse. We spoke to several staff members and they all demonstrated that they knew the types and signs of abuse and that they had received training in safeguarding vulnerable adults. The manager told us that new members of staff received this training as part of their induction programme.

This was confirmed when we looked at training documentation. We looked at the provider's safeguarding policies and procedures and found that they included the local authority multi-agency safeguarding procedures.

The manager confirmed that they worked collaboratively with the local authority to safeguard and protect the welfare of people who used the service. We found that they reported any concerns appropriately and attended local authority safeguarding meetings when required. This means that the provider took reasonable steps to identify the possibility of abuse and attempted to prevent it before it occurred.