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Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 16 November 2012
Inspection Report published 16 November 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experienced care, treatment and support that met their needs and protected their rights. The provider was meeting this standard

User experience

Relatives told us that they are encouraged to be involved in their relatives care and are consulted on the way it is delivered. One relative told us. “I am always invited to reviews of my relatives care and asked my views. The home is always very accommodating and are always looking for new ways of meeting my relatives needs".

Other evidence

Peoples' needs were assessed and care and treatment was planned and delivered in

line with their individual care plan. We looked at four care plans all of which were person centred, well recorded and contained clear instructions as to the care needs of the individual. There was evidence that people had an initial assessment along with several visits before being accepted into the home and where a risk had been identified an assessment of the risk with plans to minimise it were clearly recorded. For example, for people who may display behaviours that challenge, there were clear guidelines and behaviour plans along with regularly updated risk assessments. This included identified triggers to behaviours and how to provide support sensitively and positively to reduce risk. There was documented evidence that the home regularly sought advice and worked closely with different professions within the local learning disabilities team, whilst they followed any recommendations or guidelines given. This meant that the manager was able to ensure the safety and welfare of the people who use the service.

There was documented evidence that people who lacked capacity to make important decisions had received mental capacity assessments and best interest meetings had been held with family members, people’s representatives or Independent mental capacity advocates (IMCA).

The equipment seen was in good order and had the relevant safety certification showing that the programme of equipment maintenance was effective.

This meant that the provider planned and delivered care, treatment and support that ensured people were safe, their welfare was protected and their individual needs were met.