You are here

All reports

Inspection report

Date of Inspection: 28 May 2013
Date of Publication: 4 July 2013
Inspection Report published 04 July 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 May 2013, checked how people were cared for at each stage of their treatment and care and spoke with one or more advocates for people who use services. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. People who used the service were not able to comment on this outcome due to their level of learning disability. Relatives we spoke to told us that they had no concerns and felt that the provider and the manager had an open door policy and were approachable if they did have cause for concern.

We spoke to the local authority safeguarding coordinator and they confirmed that the provider responded appropriately to any allegation of abuse. We spoke to several staff members and they all demonstrated that they knew the types and signs of abuse and that they had received training in safeguarding vulnerable adults. The manager told us, and we saw from training records, that new members of staff received safeguarding training as part of their induction programme. We looked at the provider's safeguarding policies and procedures and found that they included the local authority multi-agency safeguarding procedures.

The manager confirmed that they worked collaboratively with the local authority to safeguard and protect the welfare of people who used the service. We found that they reported any concerns appropriately and attended local authority safeguarding meetings when required. This meant that the provider took reasonable steps to identify

the possibility of abuse and attempted to prevent it before it occurred. Therefore, people who used the service were protected from the risk of abuse and their human rights were respected.