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Inspection report

Date of Inspection: 28 May 2013
Date of Publication: 4 July 2013
Inspection Report published 04 July 2013 PDF


Inspection carried out on 28 May 2013

During a routine inspection

The people who use the service at Maylands manage a learning disability and therefore not everyone was able to tell us about their experiences. To help us to understand the experiences people had, we used our Short Observational Framework for Inspection (SOFI 2) tool. The SOFI tool allows us to spend time watching what is happening in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences.

We found that overall people had positive experiences. The staff knew what support people needed and they respected their wishes if they wanted to manage on their own. We observed that the support offered to people corresponded with the needs highlighted in their care plans. Staff demonstrated a good understanding of the Mental Capacity act (2005) and were person focused in their delivery of care and support.

People, who could, told us that they were supported to engage in a variety of activities and we saw people participating in an exercise session with a personal trainer. One person told us, " we have lots to do and we have fun".

We saw that people received a balanced diet and were supported with their nutritional needs. We found evidence that the provider and their staff worked in collaboration with outside professionals such as speech and language therapists and dieticians, where necessary and we saw documentation that confirmed that staff worked in line with reccomendations made.