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Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 82.96 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 5 November 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with carers and / or family members and talked with staff.

Our judgement

People were at risk of not receiving safe care as staff had not been given all the support and training they needed to meet their needs.

Reasons for our judgement

We spoke with people using the service but their feedback did not relate to this standard. Three staff had recently begun working at the service. We spoke to one of the staff who explained that they had an induction.

We spoke to three staff who told us that they had not completed all the training necessary for them to meet the needs of people as outlined in the service's policy and procedure. The staff training matrix dated October 2012 showed that of the eight staff currently working at the home only two had completed all the required training to give them the skills to meet people's needs. Only one member of staff had certificates from the various courses that showed they had completed this training. Two staff had no records to show they had completed any training. Four staff had not completed all the mandatory training as stipulated by the service's training policy. The provider could not show us how they were going to make sure that these gaps in training were addressed. No plan had been put in place to address this. People may be at risk as staff did not have all the skills necessary to meet their needs safely.

The provider explained that staff should receive supervision at least every six weeks according to the service's supervision policy. Staff spoken with could not confirm that they had supervision as often as this. We looked at the supervision records for the eight staff. These records showed that two staff had received their supervision within the last six weeks. There were no records for the other six staff that showed they had received supervision every six weeks. Provider did not have a plan to make sure that staff had received regular supervision.

The provider explained that appraisals should take place every year for all staff. Staff told us that they had not had an appraisal in the last year. We looked at the records for the eight staff. These did not contain any records to show that appraisals had taken place in the last year. The provider could not show us how appraisals would be put in place for all staff. People may be at risk as staff had not received the necessary support to help them develop their skills and provide consistent care.