You are here

All reports

Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 82.96 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 5 November 2012 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with carers and / or family members and talked with staff.

Our judgement

People's privacy, dignity and independence were respected. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We observed that people were involved and consulted about decisions affecting their care. Staff knew how to communicate with them. Staff took the time to make sure that they involved them in decisions about their care. Care plans included information on people's likes and dislikes regarding their care and support. Staff knew how to support people in a way that maintained their dignity and showed them respect.

The manager explained that she was now regularly consulting with professionals, and involving people using the service in decisions about their care. Records were available that showed this was taking place. People expressed their views and were involved in making decisions about their care and treatment.