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Inspection report

Date of Inspection: 12 August 2011
Date of Publication: 22 September 2011
Inspection Report published 22 September 2011 PDF | 47.94 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 12/08/2011.

Our judgement

People felt safe and could raise concerns with the home. However, staff had not received refresher training on safeguarding. People may not be safe and might be at risk of being abused. Overall, we found that Fouracres Care Service was meeting this essential standard but, to maintain this, we suggested that some improvements were made.

User experience

People spoken to confirmed that they trusted staff and felt safe. They could discuss their concerns with the staff. They had information about what to do if they had concerns about the way they were being treated. Staff spoke to people in a manner that showed respect. People knew how to raise concerns about issues that affected their well-being.

Other evidence

Staff knew how to respond to safeguarding concerns to keep people safe and promote their rights. Staff knew how to recognise the signs of abuse. They knew who to report their concerns to. However, training records showed that staff had not received training on safeguarding in the last two years. They had not been trained in the local authority’s safeguarding procedures. This means that people may not be safe and might be at risk of being abused.

People’s are plans and assessments explained how each person's behaviour should be responded to. Staff knew how to respond to peoples behaviour. Training records showed that the majority of staff had completed training on this area. People’s behaviour was responded to in a way that made sure they were safe.