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Inspection report

Date of Inspection: 12 August 2011
Date of Publication: 22 September 2011
Inspection Report published 22 September 2011 PDF | 47.94 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 12/08/2011.

Our judgement

People could choose how they wished to be cared for. Staff listened to, and responded to their needs effectively. Overall, we found that Fouracres Care Service was meeting this essential standard.

User experience

We observed that people were involved and consulted about decisions affecting their care. Staff knew how to communicate with them. Staff took the time to make sure that they involved people in decisions about their care. Staff were seen to be knocking on bedroom doors. People were being supported to engage in activities in the local community.

Other evidence

There were activities planned for each person. Risk assessments and care plans showed what support people needed when engaging with their activities. People needed one-to-one staff support when engaging in activities outside of the home. People had signed their care plans. Their views were recorded in one-to-one meetings, and when their care plans were reviewed. Staff explained that regular key worker discussions were used to help people be involved in decisions about their care.