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Archived: Bluebird Care (Enfield) Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 9 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF


Inspection carried out on 9 January 2014

During a routine inspection

We spoke with four people who used the service and three members of staff including the manager and care staff.

Most of the people we spoke with told us that they were involved in their care. They told us that they had been able to arrange changes to their care packages and carers listened to their wishes. The provider made appropriate arrangements to ensure consent was obtained from people who used the service.

All the people we spoke with were happy with the care they received. They told us that carers knew what care they required and that they would recommend the service. Although there were arrangements in place for the service to meet people's needs, care was not always delivered appropriately and care plans did not always have sufficient detail.

Although most people had no issues with the timeliness of carers, those that required two carers told us they often only received one. The provider had appropriately experienced, trained and qualified staff and had arrangements in place to check that staff were available when required.

Although it was not always clear that staff were involved in their professional development, staff were supported and developed to provide safe care.

Although a few records were not up to date, records were appropriately stored and destroyed. Most records were current and fit for purpose.