19 March 2013
During a routine inspection
We looked at supporting care documentation and staff documentation. We spoke with the general manager, the manager, a care co-ordinator, a field care supervisor, the live in manager, four care workers, administrative staff and three people who used the service.
This told us that people or their representatives had been involved in making decisions about their care and treatment.
People's care needs had been assessed and reviewed, and care and treatment had been planned and delivered in line with their individual care plan. Comments received included' The carers are wonderful people,' 'Very Happy,' and 'The staff are very nice.'
The organisation had systems in place to quality assure the care provided.