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Archived: Downs Cottage Care Home (with Nursing) Requires improvement

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Inspection report

Date of Inspection: 17 September 2013
Date of Publication: 4 October 2013
Inspection Report published 04 October 2013 PDF | 80.98 KB

Overview

Inspection carried out on 17 September 2013

During a routine inspection

We visited Downs Cottage to look at the care and welfare of people who used the service.

During our visit we spoke with people who used the service; one relative; a visiting GP; a social worker; members of staff and the manager. We also met the provider.

We observed the interactions between staff and the people who used the service. We did this for the people who we were unable to verbally communicate with, or who said they did not want to talk to us when we asked.

We saw that systems were in place to ensure staff worked with the consent of people. One person told us �They never ask me to do something that I don�t want to do.�

People who used the service and relatives had been involved in the planning of care. One person told us �Overall the staff are good. They care for me.� Staff were seen to respond to people's needs. People appeared relaxed and happy.

We saw the house was clean and tidy. People who used the service told us they were happy with the standards of cleanliness.

The manager carried out appropriate checks when they employed staff. This ensured staff were of good character and had the necessary skills and experience to do the job.

People and a relative that we spoke with said they would tell the manager or staff if they were unhappy about anything. They said that they had never felt the need to complain. They thought the manager would listen to what they said and take action.