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Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 11 December 2013
Inspection Report published 11 December 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. During the inspection we looked at training records for three members of staff that evidenced staff received training. The provider confirmed that they ensured that staff were competent, once trained, through discussion in monthly supervision, through observations of staff completing tasks within the service and through regular discussions with people using the service.

The provider confirmed that all members of staff received training in safeguarding adults on commencement at the service and received refresher training annually. Staff that we spoke with were able to describe the main types of abuse and the actions they would take if abuse was suspected.

Staff demonstrated understanding about the Mental Capacity Act and Deprivation of Liberty Safeguards. They were able to give examples of incidents when best interest decisions had been made with the involvement of relevant professionals. Care plans evidenced information regarding people's capacity to make decisions. This ensured that

people were protected against the risk of excessive and unlawful control or restraint.

The provider confirmed that on commencement at the service, staff were asked to read the whistleblowing policy and were advised that it was their duty of care to report any concerns. The provider stated that a copy was displayed in the office and was covered in the staff induction. When spoken with, staff were able to explain the whistleblowing procedure and their responsibilities. Staff were able to confirm who they could talk to if they wanted to raise any concerns.

People we spoke with confirmed that they felt safe in the house and they told us "I feel very safe here - I am very happy. There is always someone to talk to". People confirmed that they were told who they could talk to if they had any concerns.