25 November 2013
During a routine inspection
One member of staff told us "I love my job, I love the work here - it is rewarding to see that you make a difference. To see people developing and growing in front of you. I love it. The residents here are fantastic".
People chose how to occupy themselves in the service. We observed that people were spending time in the communal areas watching television and interacting with each other in the dining room. We observed staff spending the majority of their time with people who used the service, playing games, preparing meals and assisting them to complete cleaning tasks. They frequently checked on them to ensure they were alright when spending time on their own.
We saw staff supporting people to make their own choices about what they had for lunch and what activities they took part in. Staff knew exactly how each person communicated which meant people's wishes were understood and respected.