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Archived: Dean Wood Manor

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Inspection report

Date of Inspection: 12 August 2014
Date of Publication: 5 September 2014
Inspection Report published 05 September 2014 PDF | 89.8 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 August 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services. We talked with commissioners of services.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We looked at four staff files and saw evidence of robust recruitment procedures, including application forms, interview notes, proof of identification and references. Disclosure and barring checks, which help ensure people are not unsuitable to work with vulnerable people, had been completed. Staff were given an induction including training, introduction to policies and procedures, shadowing and guidance.

Supervisions and appraisals had not been very regular and had been highlighted in a recent management audit. The home development plan produced in response to this had highlighted the need to make these more regular and a programme had been implemented to address this. Staff with whom we spoke felt supervisions and appraisals were helpful to their development.

We spoke with four staff members, who were generally positive about communication and felt supported in their roles and able to approach the manager at any time. They said communication was generally good and they felt able to raise any concerns.

Staff told us mandatory training was updated as required and further training was offered on a regular basis. This was corroborated by the training records and we were told there was a system in place that flagged up reminders when training was due. The staff members with whom we spoke said they were confident that any requests for extra training would be facilitated as they were well supported in their professional development.

Staff meetings were held on a regular basis and we saw minutes from recent meetings. Discussions included roles and responsibilities, documentation, supervisions, disciplinary procedures and care plans.

We asked staff about the home’s whistle blowing procedures. Whistle blowing is a process by which staff are able to report any poor practice they may witness at work. Staff with whom we spoke were aware of the procedures and confident to follow them if required. We were shown a new whistle blowing poster which was to be displayed for staff. This included a 24/7 helpline number for staff to use to obtain advice, support and guidance should they need it.