Lynbrook

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 05, 16 March 2026. Lynbrook is registered to provide accommodation for persons who require nursing or personal care for up to 4 older people, younger adults or people with a learning disability and/or autistic people.

We assessed the service against ‘Right support, right care, right culture.’ This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence, and access to local communities that most people take for granted. This is the first assessment for this service.

The provider and management were committed to ensuring people were safe and staff had the training and skills to support people using the least restrictive options. Staff were aware of their responsibilities to raise concerns with the safeguarding authorities if they felt people were at risk of harm or abuse.

Staff told us they had received suitable training that had increased their competence and skills. The provider had systems to audit the service delivered, review incidents, and safeguarding processes were robust.

Systems in place ensured medicines were managed safely. However, in relation to one ‘as and when required’ medicine these processes were not consistently followed. The manager took immediate action to ensure the management of this medicine was safe.

Safe recruitment practices were in place and staffing levels reflected the level of support people had been commissioned for by the local authority. They worked with the local authority to help ensure people’s individual staffing levels were reflective of their needs.

People had enough to eat and drink to stay healthy. Staff worked to support smooth transitions when moving between services. They monitored people’s health to support healthy living.

Staff involved appropriate specialists to help make important decisions that were in people’s best interests. However, 1 person deemed to lack capacity had no support to represent their wishes ensuring they had a voice regarding their care. The manager has since applied for an advocate to represent the person. They have also introduced safeguards to review any decisions made on behalf of the person to ensure they are in their best interests.

People's experience of this service

Relatives we spoke with were positive about the care their family member received and felt they were safe. Staff were able to share person-centred strategies that promoted positive outcomes for people. Staff knew how to communicate with people effectively, knew when people were distressed and were aware of strategies to meet their needs and address their anxieties.

Staff worked to provide opportunities, activities and experiences at home and within their local communities. The provider supplied a car for people to share. This aided people to safely access activities they valued locally and to travel further afield on holidays. Staff supported people to maintain relationships with relatives. This included driving 1 person to visit their family member on a regular basis. Families could visit their relatives anytime.

People were supported by staff who knew their needs and preferences. New staff had the opportunity to shadow experienced colleagues before supporting people. This allowed a more relaxed introduction between people and staff. It gave staff time to observe people's environment, communication styles, and how they navigated their daily lives.