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Archived: National Slimming Centre (Northampton)

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and reviewed information we asked the provider to send to us.

Our judgement

The provider did not have an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

Decisions about care and treatment were made by the appropriate staff at the appropriate level. We saw evidence that the doctor made the clinical decisions about the medication that was prescribed.

The provider did not have an effective system to regularly assess and monitor the quality of service that people receive. We looked at the quality monitoring systems for medication, and quality. Some of the audits were sent to their head office for analysis. The Manager told us they did not have any information or feedback about these audits as this was not supplied by the head office. This meant that staff could not act upon the findings of the audits as there had been no feedback of the analysis.

We looked at the audits of people’s records, consent and peoples comments. We saw that these were summarised and an action plan had been produced with a completion date signed off by the person responsible for each action. The manager told us that these were discussed at staff meetings; however, there were no minutes of what was discussed at the meetings. This meant that there was no record of the actions that had been taken to improve the service.