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Archived: National Slimming Centre (Northampton)

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 20 March 2012
Date of Publication: 29 June 2012
Inspection Report published 29 June 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Staff were not always suitably trained.

User experience

People said that staff were approachable and helpful. One person who had been using the service for more than two years said that staff appeared to be well trained and competent. Although people were very positive about the advice and support they received, we found that staff had not received appropriate training.

Other evidence

Staff files showed that staff had relevant CRB checks in place and doctors were registered with the General Medical Council. A recent audit had shown that two doctors employed still required references which the manager was following up to make sure they were in place. The manager said that as there were only a few staff, they had regular staff meetings and supported each other continuously.

Staff had received training in areas such as fire safety and completing paperwork such as dispensing sheets and stock control forms. Staff had also signed to state that they had read the policy and procedure manual which covered areas such as patient consultation and confidentiality, keeping people safe from abuse and risk management.

Staff records showed that the manager and receptionist had not received appropriate training in offering diet and nutritional advice or providing emotional support to people. We observed the manager gave advice to one person which was different to the advice in the booklet provided. The manager said the advice they gave people about diet and exercise was common sense and was general knowledge. The manager said the director had a background in diet and nutrition and had provided unofficial training for her and the receptionist. The manager said she had many years of experience working for the company which meant she was able to offer advice and support to people.