Primrose Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. This was done with people, their relatives and health professionals. This meant effective assessment of needs was embedded into people’s care and treatment plans.

The provider always planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation. They worked to develop evidence-based good practice and standards.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves. Observations confirmed staff were consistently talking about people’s health needs and sourcing appropriate health care as needed and where further investigations were required this was arranged. Records evidenced a proactive approach to healthcare, with prompt referrals and appointments arranged to ensure people received timely support and achieved the best possible health outcomes. We observed a thorough handover where the information provided was comprehensive and person-centred. Staff shared detailed information about people’s wellbeing, identified risks, and support needs, enabling continuity of care and ensuring staff were equipped to respond appropriately throughout their shift.

The provider always carefully explained to people what their rights around consent were, made sure they fully understood them and always fully respected these when delivering person-centred care and treatment.