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Archived: Pippins Residential Care Home Good

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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF | 77.04 KB

Overview

Inspection carried out on 3 December 2013

During a routine inspection

17 people lived at Pippins at the time of our inspection. We observed that people appeared at ease and comfortable around care workers. People were treated with dignity and respect.

We spoke with seven people who lived there the owner, the manager and two members of staff. People told us that staff were kind and helpful. Comments included, “It is lovely here, the girls are very kind, nothing is too much trouble”.

People took part in a range of activities and were encouraged to maintain independence. People and their relatives were involved in planning their care, as much as they wished to be. People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care plans were reviewed regularly and as necessary. Records showed that prompt referrals were made to health professionals and their advice was followed. Procedures were in place to deal with emergencies.

Pippins was homely, comfortable and well maintained.

There was an effective quality assurance system in place.