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Archived: Pippins Residential Care Home Good

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Inspection report

Date of Inspection: 23, 26 October 2012
Date of Publication: 10 January 2013
Inspection Report published 10 January 2013 PDF | 82.83 KB

Overview

Inspection carried out on 23, 26 October 2012

During a routine inspection

People living at Pippins said that this was their home. They felt respected and that their independence and privacy were promoted and valued. They said they were well cared for and felt safe. One person said “Its marvellous here, the staff are lovely, my room is just how I like it and I am very happy”.

People enjoyed their social lives and could choose how to spend their days. People told us they enjoyed the range of activities offered and were involved in the planning of these.

Medication was well managed at the home.

Staff demonstrated a good understanding of how to protect people from abuse. People’s health and welfare needs were well met. Risks to people’s health and wellbeing were identified and plans were in place to manage these risks. People's needs were met by staff who were skilled, trained and who received supervision. Staff were described as “very kind”, “great fun” and “just lovely” by people living at the service.

No complaints had been received by the service but there was a robust procedure in place if needed. People said they knew how to complain and felt satisfied complaints would be dealt with appropriately.