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Archived: Pippins Residential Care Home Good

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Inspection report

Date of Inspection: 7 March 2012
Date of Publication: 18 April 2012
Inspection Report published 18 April 2012 PDF | 48.54 KB


Inspection carried out on 7 March 2012

During a routine inspection

On the day of our visit the manager was on duty at the home and they showed us around the home and answered any questions we had.

We completed this review on the 7th and 13th March 2012. We spoke in private with two people living at the home, the manager, three staff, and one relative.

Staff told us how people were encouraged to make their own decisions, especially in relation to how they received the care they needed. We heard people being offered choices about how they wanted to spend their time. For example one gentleman was deciding whether or not to go outside as it was a warm morning, staff were heard supporting this decision and helped him with his coat.

We heard staff speaking with people in a kindly, friendly way and people that we spoke with confirmed that staff always treated them with respect. We saw staff respond promptly, discretely and sensitively to people when they asked questions or needed help. People told us “The staff are wonderful, anything I ask them to do it’s no trouble”, and “I am very happy living here, the staff are like my family”.

We spoke with one relative, and they told us that the home always kept them informed about their relative's care and positively praised the care her mother received. She visited the home every day and said it was always the same, she said, “I could not recommend it enough, it is really lovely. The staff are fabulous they make my Mum laugh and they sing to her”.

Each person had a care file that contained a range of documents relating to their care and support needs. Each file we looked at contained detailed pre-admission assessments that included details of next of kin and some of the individual's preferences. A range of risk assessments had been completed including those for pressure areas nutrition and moving and handling.

During our visit we looked at the communal areas of the home and some bedrooms. Areas that we saw were very clean and tidy and there were no unpleasant odours.

The home works hard to try and provide the people living there with activities that they would really enjoy; recently a person living at the home had a hot air balloon ride accompanied by the manager over Torquay. Two weeks ago three people also enjoyed at trip to Goodrington for the afternoon, they were taken by taxi with staff to help them, this was funded by the home as are all trips and outings.

Staff told us that Pippins provided staff with a thorough ongoing training programme, which included mandatory training such as First Aid, Food Hygiene and Health and Safety as well as additional specialised training which related more directly to the individual needs of people who lived in the home such as dementia.

Staff that we spoke with told us that they had received training on safeguarding people and they were able to tell us about different types of abuse and what they would do if they suspected abuse was occurring.

Regular meetings are held for people that lived at the home (and people who support them) so that they could discuss any concerns they might have.