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Archived: Harpenden Mencap Domiciliary Service

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All reports

Inspection report

Date of Inspection: 18 January 2012
Date of Publication: 4 March 2012
Inspection Report published 4 March 2012 PDF | 51.73 KB

Overview

Inspection carried out on 18 January 2012

During a routine inspection

People we talked with spoke highly of the care they received at Harpenden Mencap Domiciliary Care agency. People told us that they were able to joke with the staff and that they were nice to them, with one person describing them as ‘wonderful’. People told us they were involved in their care and that staff talked with them about plans for the day and what they liked to do. People told us that they were able to choose what they did, from what time they got up, to what they did during the day, and who they spend time with. People told us that staff respected their privacy and spoke to them nicely and kept them informed of plans and events.

People told us about their regular visits to day centres and clubs, and the activities they could enjoy there, and with staff from the agency, such as painting and gardening. Some people told us about being able to go on holidays and days out, some independently and some with staff, which they had all enjoyed. Some people told us about learning sign language and that staff used this sometimes when talking to people. People told us they felt safe with staff, and were able to contact a member of staff, day or night, if they needed help.