Community Care Direct Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we did not rate this key question because we did not look at the quality statements in this domain. At this assessment we have looked at all of the quality statements and this key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People were complimentary about the caring nature of the staff and the provider. Comments included, “They are exceptionally nice” “I think they are the best so far” and “I don’t think I would ever have a bad word to say about the staff, to be honest.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. There was information recorded regarding how people liked staff to spend time with them in their home. For example, one person lived with their family who assisted them with some tasks, whilst other parts of their care were delivered by staff. This helped to support the person’s care needs and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s choices were recorded in their care plans. People told us the provider often visited people at home and took part in care delivery to ensure they were getting the right care.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Processes were in place for staff to follow during each care call to ensure people’s needs were met. Staff attended calls on time, including for time-critical medication administration. An out-of-hours system was also in place.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff did not have concerns regarding their employment with Community Care Direct. All reported feeling well supported. One staff member said, “[Provider] is always there when I need help, and I feel confident bringing any safeguarding concerns to them.” Another said, “I feel I can raise things with them. Yes, it’s my job, after all.”