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Lavender House Requires improvement

All reports

Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 14 January 2014
Inspection Report published 14 January 2014 PDF

Overview

Inspection carried out on 17 December 2013

During a routine inspection

We found that people were satisfied with the service of care they received and so we assessed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. They said, "I am fine", "I'm happy here, the girls are lovely", "Oh yes I am quite satisfied with everything" and "I am very satisfied".

We found that peoples' health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in cooperation with others and shared information in the form of specific documentation.

We found that people were not properly protected against the risk of infection from poor hygiene and cleanliness within the service because the provider had not ensured good infection control practices were carried out. We had some concerns about cleanliness of the premises and staffing resources to enable good infection control practices to be followed.

We found that although there was sufficient care staff to meet peoples' needs there was poor deployment of care staff so that staff worked excessive hours. There was insufficient cleaning staff to ensure the service was tidy, organised, clean and meeting infection control standards.

We found from viewing documentation and speaking to people that used the service that the provider had an effective system to regularly assess and monitor the quality of service that people received.