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Lavender House Requires improvement

All reports

Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 14 February 2013
Inspection Report published 14 February 2013 PDF

Overview

Inspection carried out on 22 January 2013

During a routine inspection

We spoke with six people that used the service, as well as the manager and a district nurse to obtain views about the care provided in the home. We also observed people being supported and cared for by using a 'short observational framework for inspection' (SOFI) and we looked at documents and records. We saw the lunch time meal being served, we carried out an audit of the medication systems in use and we observed a staff member administering medication to people.

We found that people were satisfied with the support and care they received, enjoyed the meal provision, interacted well with each other and staff and were treated with respect. People said, "The staff are lovely, they always help us when we need it and they do work so hard" and "I have lived here for quite a while now and I like it very much, I have some friends and the staff are very helpful." They said, "We are well looked after" and "I am given as much help as I need." A district nurse told us that the service took their advice and cared well for people.

We found, through use of the SOFI, that staff were caring and considerate. We found that there were some concerns regarding the handling and storage of medication, and we concluded that medication was not being administered safely and records did not account for when they had been administered or refused.

We found that staff had been safely recruited and that there was an appropriate system in place to address and resolve complaints.