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Lavender House Requires improvement

All reports

Inspection report

Date of Inspection: 6 December 2011
Date of Publication: 24 January 2012
Inspection Report published 24 January 2012 PDF

Overview

Inspection carried out on 6 December 2011

During a routine inspection

We spoke with two people about living in the home and they told us they felt they had been included in compiling their care plan and were asked each day about the support they required.

They told us they thought their privacy and dignity was respected.

People told us that their permission was obtained to be assisted with daily care and that the staff delivered care and support the way they preferred and wanted it. They told us the staff were very nice and helpful.

People told us they enjoyed the food and that the cook knew their likes.

They said they had good relationships with the staff and were quite happy at Lavender House.

We spoke with people about feeling safe in the home and they said the staff were very kind. They told us they had no concerns about the way they were treated and that they had not seen anyone else treated other than well.