Gilead Complete Care Group Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This was the first assessment of this registered service under a new provider and therefore we assessed all quality statements from this key question. Based on the findings of this assessment, our rating for this key question is good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People told us staff supported them in line with their assessed needs.

The registered manager told us people’s needs were assessed before they began to use the service. This allowed them to identify individual support needs and any areas of risk.

Processes were in place to assess people’s needs. This included working with people and their relatives to identify their care needs and how they wished to be supported, as well as any additional social and emotional needs they may have.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People told us staff provided them with all the care and support they needed.

People were supported through good care planning and registered manager ensured care plans reflected people’s current needs.

People had individual care plans, providing staff with the information required for tailored personalised care.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service involved people in planning their care and support. People and relatives told us they were supported by staff who knew them well.

Staff had access to the information they needed to appropriately assess, plan and deliver people’s care and support. One staff member told us, “I look at care plans to know what care people need. I also liaise with family.”

Partner agencies felt they were unable to comment on the arrangements in place regarding how staff, teams and services work together.

The care records enabled staff to communicate well with each other and ensure continuity of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported by staff to manage their health and wellbeing and maintain their independence where possible.

Staff received training in how to meet and appropriately manage people’s health care needs and conditions, for example moving and handling, and first aid.

People were involved in regularly reviewing their care and health and wellbeing needs where appropriate and necessary.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The service involved people in planning their care and support. People told us they were supported by staff who knew them well.

Staff told us they met regularly to discuss any changes to people’s needs and the packages of care they received.

We saw the service had a number of processes in place to monitor and identify positive outcomes for people. We saw minutes were in place for staff meetings with clear actions.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People and relative told us they were involved in planning their care and support and were able to share their preferences for how they wished to receive care. Comments included, “Yes, we have a care plan.”

Staff we spoke with said they always sought consent before providing care. They said people were encouraged to make their own choices and decisions about their care.

There were procedures in place to ensure the provider was working within the requirements of the Mental Capacity Act 2005. This included the completion of mental capacity assessments where people couldn’t consent to care and best interest meetings.