Rosehill House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives were positive about the care staff. People commented the staff were “lovely,” “very good” and one person said, “If you are upset they will come to you and comfort you.” Relatives said, “They do treat people with kindness and dignity” and “I think so, from what I have seen they are all really good.” A visiting professional said, “Overall, the care is very good. I have no concerns about the home.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain relationships that were important to them, and confirmed they could have visitors whenever they wished. There were mixed views on activities with people commenting there had been none since the activities co-ordinator had left. The provider confirmed they were currently completing pre-employment checks for 2 new activity co-ordinators.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were attentive to people’s needs and one person and one relative spoke with us about the comfort staff provided when they were upset or anxious. A visiting professional said, “Generally happy with what is being provided. It’s a homely home, very caring and I have no concerns. Very family oriented.”

Staff said they felt well supported, and the provider knew the staff team well. One staff member commented, “The manager has been great, she is supportive.” Systems to ensure staff received formal support and wellbeing were not consistently implemented. Appraisals had not been completed since 2019. A plan was in place to address this, however there was limited acknowledgement of potential conflict of interests with the provider planning to complete appraisals for members of their family who worked at the service. Formal supervisions were taking place, however dates on supervision notes did not correspond to dates on a supervision log.