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Inspection report

Date of Inspection: 13 June 2012
Date of Publication: 8 August 2012
Inspection Report DN - published 8 August 2012 PDF


Inspection carried out on 13 June 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a CQC inspector joined by an Expert by Experience people who have experience of using services and who can provide that perspective.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

People who use the service told us that staff were kind and respected their privacy.

People using the service confirmed that they were offered a choice in relation to activities, care preferences and food and drink.

One person we spoke with told us, �My requests are treated with care and respect. I am allowed to maintain my privacy. I am quite happy about the way I am treated�.

People using the service told us that they were satisfied with the food provided by the home.

People described the food as, �Excellent�, �Lovely�, �Nice� and �Alright�.

They confirmed they had a choice of menu and that their religious and cultural menu requirements were being met.

People who use the service told us that they felt safe at the home.

They told us they had no concerns or complaints about their care but would speak with the manager or the staff if they needed to.

People told us that the manager was approachable and listened to their problems.

People who use the service were positive about the staff who supported them. They told us there were enough staff on duty to meet their needs.

People told us the staff were, �polite� and �Not too rushed� when they needed support.

The service was ensuring that records in relation to nutrition and health care needs were up to date, reviewed with the person concerned and were kept securely.

This meant that any changes in a person�s nutritional requirements or possible associated health care problems were identified promptly so the manager could take the appropriate action.